Support
We Are Here to Help
Every managed operations plan includes dedicated support from real engineers who know your deployment. No chatbots. No ticket queues. Named people who answer.
Support by Plan
Every tier includes support matched to your operational complexity.
Managed Hosting
Standard support for Managed Hosting clients. Email-based with 24-hour response during business hours.
Channels
Email support
Managed Operations
Priority support with a dedicated Slack channel. Direct access to your operations team with 4-hour response on all issues.
Channels
Slack channel
Email support
Enterprise
White-glove support with a named dedicated engineer. 15-minute response on critical issues. Emergency phone line for after-hours incidents.
Channels
Dedicated engineer
Slack channel
Emergency phone
How to Reach Us
Choose the channel that matches your plan and urgency level.
support@openclaw.management
Available for all plan tiers. Response within 24 hours.
Slack
Dedicated channel
Available for Operations and Enterprise tiers. Real-time support during business hours.
Emergency Phone
Enterprise clients only
24/7 emergency line for critical incidents. 15-minute response guaranteed.
Support FAQ
Ready to Get Started?
Every management plan includes support from engineers who know your deployment. View plans to find the right fit.